SafeLink provides the free benefits you need to stay connected – with Unlimited Data, Unlimited Talk & Text, plus Hotspot Data to those who qualify for Lifeline + the Affordable Connectivity Program (ACP).
SafeLink is proud to work directly with Lifeline and the Affordable Connectivity Program. These federal assistance programs were created to ensure qualifying households stay connected by covering the cost of cellular service.
All plans include nationwide coverage on America’s best networks. Offers vary by state.
10GB Hotspot Data**
Compatible device required.
30GB Hotspot Data**
Compatible device required.
Plus Calls to Canada & Mexico*
15GB Hotspot Data**
Compatible device required.
10GB Hotspot Data**
Compatible device required.
Plus Calls to Canada & Mexico*
20GB Hotspot Data**
Compatible device required.
Plus International Calling*
‡Video streams at up to 480p. Unused balance will not carry over from month to month. A month equals 30 days.
*Dial up to 15 unique landline and mobile numbers (in select destinations only, which are subject to change at any time) each 30-day cycle.
Calls must originate from the US or Puerto Rico; no international roaming allowed. Terms and Conditions at SafeLink.com
**Your Hotspot or BYOP service can only be activated where Service is available, offered, and supported by SafeLink. Services are provided
at SafeLink's discretion. Hotspot data may not be available for AT&T-compatible SIMs. Compatible device required.
Unused balance will not carry over from month to month.
You qualify for free benefits if you meet
one or more of the following criteria:
You qualify for free benefits if you meet one
or more of the following criteria:
See if your household qualifies based on income.
SEE MORE DETAILS
See which programs can qualify you.
SEE MORE DETAILS
Your household is eligible for Lifeline + the ACP if your income is 200% or less than the Federal Poverty Guidelines (see the table below).
The guidelines are based on your household size and state. This table reflects the income limit by household size, which is 200% of the 2023 Federal Poverty Guidelines. You may have to show proof of income, like a tax return or three consecutive pay stubs, when you apply for the ACP.
Lifeline + the ACP eligibility based on income and household size.
Provide the requested information to show that your household qualifies.
Select the Lifeline + ACP plan and submit the application. That’s it!
The Affordable Connectivity Program (ACP) is a federal government benefit program operated by the Federal Communications Commission (FCC) aimed at ensuring connectivity to eligible households. This new benefit aims to connect households to jobs, critical healthcare services, virtual classrooms, and so much more. Only one ACP per household, not per person, is allowed.
All new subscribers must demonstrate that they are eligible. In some states, a subscriber’s eligibility may be confirmed through a state database. Where a database is not available, subscribers must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.
The legislation defines “eligible household” as any household with at least one member who:
Only ONE ACP service may be obtained per household. “Household” is defined as a group of people who live together at the same address and share income or expenses, whether related or not. If more than one household receiving an ACP benefit resides at an address, consumers must complete an Independent Economic Household worksheet to show eligibility for the ACP.
Yes, there are a few simple restrictions. The Affordable Connectivity Program (ACP) service is a federal benefit program only available to individuals who participate in a qualifying government program or who are eligible based on their household income. Only one benefit per household is allowed; a household is not permitted to receive ACP benefits from multiple providers. ACP is not transferable to anyone. Customers must notify SafeLink Wireless within thirty (30) days if they no longer qualify to receive the ACP benefit.
We’re always here to help you. You can call 1-800-SafeLink (723-3546) for enrollment and plan change support, or visit SafeLink support online complete with helpful FAQs, 24/7 chat feature. You can also contact the ACP Support Center directly at (877) 384-2575 or visit their website at www.AffordableConnectivity.gov
You need to apply to the ACP separately because it’s a different program. It provides additional benefits such as Hotspot Data, which helps you work, stream, or browse the internet on your tablet or laptop from anywhere.
You already qualify because you’re a SafeLink customer, which makes the application process as easy as possible. It may take a couple of business days for approval once you’re done with the application process.
611611 is a self-help service that lets you process transactions like adding airtime or checking your balance. Get information, troubleshoot any issue or reach a representative, all through text messaging!
Need to talk to someone about your eligibility or application, or need technical support? Please call us first!
Click here to file a complaint regarding the .
To report compliance issues, call
This service is part of the California ACP Pilot. The ACP and the Pilot are temporary programs and will end at the earlier of the ACP exhausting its available funds or two-years from the start of the Pilot. We will provide you with 30 days’ notice of the Pilot’s end date, provided the FCC gives sufficient advance notice regarding the end of ACP. Upon the end of the Pilot, you will transition to the standard free LifeLine plan (you may choose another plan).
When you purchase, activate, or use a SafeLink phone or SafeLink Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change without notice. Please refer always to the latest Terms and Conditions of Service at SafeLink.com. SafeLink is a registered trademark of TracFone Wireless, Inc., a Verizon company. © 2024 VERIZON.
